FAQ
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FAQ

What makes your hair clips different?

People are often surprised at the quality and attention to detail when they touch and feel a No Slippy clip for the first time. There really is no comparison to our products, from our highest quality Swiss velvet ribbon (which makes each clip soft, no-slip, and ouch-free), to the tighter spring mechanism which aids in the no-slip feature.

 

Are your products safe?

Oh yes. Our hairclips are sold in many countries, and we test the components of each new product in an independent 3rd party laboratory during the design phase, to verify that they meet or exceed the child-safety laws of the United States, Europe, Asia, and more. We also use only child-safe, non-toxic glue in the manufacturing process.

 

How long have you been in business?

We started in the year 2000 by inventing the very first no-slip hair clip, and selling it to a few stores in the San Francisco Bay Area. We’ve come a long way since then, are selling all around the world, and we  launched a whole new “no-slip” category in the process! Over the years, we continually strive to improve our products, and this has helped us to stay at the forefront of no-slip hair accessories for babies and girls.

 

How did you come up with the idea for a “no-slip hair clip”?

Shhhh…..That’s our little secret …..

 

My baby is almost bald, will your clips work for her?

If she has even a few ½ inch strands of hair, our hairclips clips will stay in place (take a look at some pictures on our site ). If she doesn’t have any hair at all, try one of our cute no-slip headbands.

 

What’s the difference in your “clip types”?

Every No Slippy clip is fully-lined in Swiss velvet that is soft, no-slip, and ouch-free. They don’t slip in even the tiniest strands of hair!

 

We offer 3 types of hair clips:

  • Standard 1-3/4” Alligator Clip (It’s our Standard & Most Popular Clip- for babies with hair to Big Girls)

Our signature 1 ¾” pinch alligator clip is great for babies with hair, and for girls of all ages.This clip is fully lined with extra-plush Swiss velvet and has a beautifully soft, no-slip, ouch-free hold.This is the most popular clip because it can be worn for years, and even by moms!

 

  • 1-1/4” Mini Alligator Clip (Baby Clip)

A smaller version of our pinch alligator clip, designed specifically for infants and babies with less hair. This clip is fully lined with extra-plush Swiss velvet, and has a similar design to our Pinch Clip, but has a slight curvature which helps hold even tiniest wisps of hair.

 

  • 2-3/8” French Clip (Girls)

Perfect for girls, teens, and women with more hair! A Velvet center wrap in the middle of the clasp keeps the clip snug and secure.Gymnasts and cheerleaders can wear this clip, and it stays in!

 

Why don’t you offer snap clips?

There are several reasons…. Have you ever tried to put a snap clip on a baby who was moving all around? Second, you have to press down on a child’s head to engage the snap, which can hurt their delicate head. In addition, toddlers may try to pull out the clip and snap clips pull out hair, ouch! Needless to say, they are not a part of our collection.

 

What are Clipettes™?

Clipettes™ are a modern, playful, value line of hair clips that are made with cute grosgrain prints. Like No Slippy® clips, they are completely lined, but instead of velvet, we use grosgrain ribbon prints, and then add a special no-slip grip that’s amazing and sleek!

 

Who makes your hair clips?

We do! All of our products are hand-made proudly in the USA by our manufacturing team.

 

When will my order ship?

We usually ship orders within a day after receiving them, Monday through Friday. This can take a bit longer during heavy ordering times (like holidays), or during one of our special sales events. Remember, our products are hand-made to order.

 

How will my order ship?

You will have the several options from either the United States Postal Service (USPS) or the United Parcel Service (UPS) when you place your order.

 

What type of payment do you accept?

We accept Visa, Master Card, Discover and American Express, as well as prepaid checks, money orders, and Paypal.

 

What is your return policy?

No Slippy Hair Clippy accepts returns and exchanges for items purchased via its Web site within 5 days of receipt of shipment. No item will be accepted that is not in its original condition. A return authorization is needed for this transaction, see below for details.

 

No Slippy Hair Clippy will refund the entire amount of the original purchase price, return shipping not included. Ship all returns pre-paid and insured. We will refund your credit card within one week of receipt.

 

Returns will only be made for items that can be verified to have been purchased through our Web site. Customers who have created a website account can request a return by going to “Account”, then “Order History”, then clicking on the order containing the item you want to return. Once you view that order, there will be a green arrow next to each item which is the option to return.

 

Those customers who do not have an account can contact the company for a return authorization number at 800-466-7304 Mon-Fri 9-4 PST, or email info@hairclippy.com .

 

We will not accept returns or exchanges for items without a receipt from our shopping cart. A copy of the invoice or gift receipt that accompanied your web order must be included with returns or exchanges. There are no exceptions to this policy.

 

**NOTE: NO REFUNDS OR EXCHANGES FOR  ITEMS FROM THE SALE ITEMS page, or any item designated “non-refundable” on the site.

 

Can I order over the phone?

Certainly. Our customer service department is available to help you from 9am to 4pm PST, Monday through Friday. Please call us at 800-466-7304.

 

What is your privacy policy?

You can read our privacy policy here.

 

Do you ship internationally?

Yes.

 

Is my package insured?

You can choose to add insurance to your package during the checkout process.

 

Is there a way to tell if my order has shipped?

You will receive an email when your package is shipped. You can also check shipping status by logging into My Account on our website.

 

Which shipping method should I choose?

We currently offer shipping via the United States Postal Service (USPS) or UPS.

 

We ship from our warehouse in Reno, Nevada.

 

Order processing time adds to delivery time.  This is usually within one business day.

 

Domestic Customers

 

United States Postal Service (USPS)

We ship packages via their 1st class mail option, which takes 3-10 business days for delivery on domestic packages.

 

USPS provides confirmation of the date and time of delivery, or attempted delivery. Delivery of uninsured USPS packages is not guaranteed and WILL NOT BE REPLACED if the Post Office issues a confirmation of delivery.

 

  • First-Class Mail: delivery within 3-10 business days
  • Priority Mail: delivery within 2-4 business days

 

United Parcel Service (UPS)

  • UPS Ground: delivery times vary by location between 1 and 6 business days
  • UPS Next Day Air Saver: 1 business day
  • UPS 2nd Day Air: 2 business days

 

International Customers

 

United States Postal Service (USPS)

  • First-Class Mail International: delivery times vary and can be up to 30 business days
  • Priority Mail International: delivery within 6-10 business days

 

United Parcel Service (UPS)

 

UPS Worldwide Express Plus

  • Next day delivery to Canada
  • Delivery within two business days to Europe
  • Delivery within two or three business days to Asia

UPS Saver:

  • Next business day delivery to Canada and for documents to Mexico 
  • Delivery in two business days to Europe and Latin America
  • Delivery in two or three business days to Asia

UPS Worldwide Expedited

  • Delivery in two business days to Canada
  • Delivery in two or three business days to Mexico
  • Delivery in three or four days to Europe
  • Delivery in four or five days to Asia and Latin America

 

Which "Side of Head" option should I choose?

Many of our clips are directional, which means they can only be worn on one side of the head (otherwise they would be upside-down!).  The “Side of Head” option is offered to provide you with a choice of which side of the head you prefer it to be worn.

 

“Right Side Standard” is the option that No Slippy® has always offered.  A “Right Side Standard” clip is worn on the right side of the wearer’s head.

 

A “Left Side” clip is worn on the left side of the wearer’s head.

 

How should I care for my Hair Clippys?

Each one of our clips is hand-made and checked for quality before it is shipped. You can expect them to last for a long time if they are cared for like any accessory which you would put away after use. We send along a strip for you to hang them on for this reason.

 

SPECIAL NOTE: Take precautions to avoid getting them wet. We use a water-based child-safe non-toxic glue to attach the velvet or grosgrain ribbon. This glue can dissolve if you put them on a wet sink, for instance. We feel that of all the adhesives available, it is still better to use products which are safe for children in our hair clips.  

 

Can I track my package?

You can track your package with the tracking number provided in the shipping confirmation email or when viewing your orders under “Account” on our website.